Introduction

We committed to safeguarding your personal information in compliance with the General Data Protection Regulations (GDPR). We respect that the data you provide to us can be private, and we want to maintain the trust that has been established between us and our clients.

Our Privacy Policy provides detailed information explaining when and why we collect your personal information, in addition to how we use it and how we keep it secure.

If you have any questions or queries regarding your information or its use, please contact us via email: info@eltherington.co.uk

How we collect your personal information

In general, we will begin to collect your personal information when you choose to interact with us. For example, this could include any enquiries you submit through the our website, directly to the email address provided, or over the phone. We also look at how our audience uses our website so that we are able to thoughtfully tailor our content in order to satisfy client’s needs.

We collect your personal information in a number of ways listed below:

When you visit our website: we use cookies to help make the experience of using our website better and to personalise the service you receive from us – this means we will remember your previous visits and track the pages on our website that you visit.
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When you submit an enquiry through our website.
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If you contact us directly through email, phone or post.
In general, we will begin to collect your personal information when you choose to interact with us. For example, this could include any enquiries you submit through our website, directly to the email address provided, or over the phone. We also look at how our audience uses our website so that we are able to thoughtfully tailor our content in order to satisfy client’s needs.

The type of information that we collect

We only collect information that is vital for business interaction and so that we are able to comprehensively provide the service that is requested by our clients.

The type of information that we collect depends on when and where it is gathered. Information that we obtain directly from you:

When you contact us via email, post, or phone we collect information in order to provide the service that you are requesting. We may collect:

Your name
Email address
Contact number
Phone numbers
Business address
Billing address
Card details, please note, we will not hold payment information for any longer than it takes to process your transaction.

If you visit our website, we may obtain the following information

Automatically populated IP address: a public IP address is a unique number which allows a computer, group of computers or other internet connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version. This information is collected to help diagnose and manage the website, to audit the geographical location of users, and to establish how they have arrived at the website.

Cookies: for further information about Cookies and how the we uses them, please read our Cookie Policy Information available publicly:

Depending on your settings or the privacy policies for social media and messaging services like Facebook, Instagram, Twitter and LinkedIn, you may give us permission to access information from those accounts or services

Why we collect your personal information and why we use it

Your personal information will be used by us in a variety of ways, for example; to provide a service that you have requested, or contact you if we need to obtain or provide any additional information.

How we handle your information

We promises that it will never share, sell, rent or trade your personal information to any third parties without your consent. We may share your details with service providers who work with us in order to provide services.

We arre not responsible for the privacy notices and practices of any other websites that it is linked to, and recommends that you check out the policies of each website and contact its Data Protection Co-ordinator if you have any concerns.

Despite all of the measures that we take to safeguard the security of your personal information, data transmission over the internet is not 100% secure. Therefore we cannot guarantee the security of any information that you disclose to us, and you do so at our own risk.

How we protect your data

We are committed to protecting your personal information that you entrust to us. We adopt appropriate technologies and policies, so that your information is protected from unauthorised access or improper use.

We will only keep your personal data for as long as reasonably necessary in accordance with the purposes set out in this privacy policy, and to fulfil legal obligations. The retention period of your data will vary based upon the purpose of the data. For further information regarding how long we will keep your data for, please contact us, using the contact details outlined in this notice.

Your decision

If you would like to access any of your personal data that is held by us, you can request this under the General Data Protection regulation by contacting us directly. Please send a description of the information you wish to see, along with proof of your identity, to info@eltherington.co.uk
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At any time, you withhold the right to ask us to amend or stop using your personal information. You can do this by contacting us over the phone, by email, or via post, using the details provided below. You have the right to lodge a complaint with the Information Commissioner’s Office - https://ico.org.uk/

By phone: 01482 320336
By email: info@eltherington.co.uk

Updates or Changes to the Privacy Policy and Further Information

This notice was updated on 14 November 2022. It may be updated to take into account changes, or to reflect changes in regulation or legislation.

Updates to the privacy policy will be posted on this page - we recommend that you check back from time to time.

When your data is provided to us by another person (for example a recommendation) or a publicly accessible sources (such as Google) we will tell you where we obtained the information within a month of getting it.

Further information regarding data protection law and regulations can be found below:

Data Protection: https://ico.org.uk/for-the-public/